01
Night calls interrupt on-call clinicians
A vet on call doesn't need a routine refill at 11pm, but has no way to know that before the phone rings.
Refill authorisations, vaccine records, appointment changes, and the 2am call about a vomiting dog. This agent absorbs all of it, routes what matters to the right nurse, and books the rest straight into your practice manager.
<30s
Answer speed, 24/7
45%
Less front-desk load
24/7
After-hours coverage
None of these are technology problems. They are staffing problems that happen at inconvenient hours.
01
A vet on call doesn't need a routine refill at 11pm, but has no way to know that before the phone rings.
02
Same drug, same dose, same client, every month. Your nurses should not be repeating themselves on the phone.
03
Whoever picks up describes the urgency differently. Owners can't tell whether they need to come in now or tomorrow.
04
Reasonable, frequent, and completely administrative — but it eats the same hour a vaccination clinic needs.
Not a greeting and a transfer. This is the whole conversation, including the part where a general-purpose assistant would have given up and told the caller to ring back.
Sample call
A midnight call requesting a refill for a cardiac patient on long-term medication.
Outcome — Refill routed to Dr. Patel · owner notified by SMS · on-call not disturbed
These are the calls that reach a voicemail box in your business. After deployment, none of them do.
Confirms patient identity, drug and last dispense date, checks against the refill window, then sends the authorisation request to the attending vet for approval.
Asks the standard questions, classifies urgency against your own protocol, and books an appointment at the right urgency level — or tells the owner to come straight in.
Rabbit, DHPP and bordetella records pulled and emailed, with due dates for the next round.
Rescheduling, cancellations, waitlist backfill and vaccination clinic bookings without tying up a receptionist.
Owners call for news on a hospitalised pet. It checks the status board, reads it back, and escalates anything that needs a clinician's judgement.
Every call becomes a structured note with the transcript attached, so the clinical team reads what happened instead of a missed call.
Modelled on the same baselines the ROI calculator uses, so you can change the inputs there and see the same curve.
Modelled outcome
The revenue case is real, but most clinics buy this for the 11 hours a month it gives back to nurses who should be with patients.
These are conservative baselines, not a promise. Run your own numbers in the calculator — every field is editable and nothing is gated.
Refill requests, triage and after-hours calls your whole team can rely on. Every deployment starts by replaying the calls your business already receives, so the agent is configured around your actual volume and phrasing rather than a generic script.
Sector-specific notes. The full control set, including sub-processors and regional residency, is on the security page.
Signed BAAs, encrypted recordings, and configurable retention. Pet and owner records stay accessible to your team and no one else.
The agent schedules and routes. It does not diagnose, dose, or advise — anything clinical goes to a veterinarian, every time.
Notes, reminders and refill queues flow into the system your team already uses, so nothing falls between the systems.
In testing, the complaint rate is low and concentrated on callers who wanted something unusual. Most owners just want the refill or the appointment. If you'd rather disclose, the agent does so naturally and immediately.
We run your real scenario live rather than answering it from a slide.