01
Discovery call
Thirty minutes on the calls you actually receive, the edge cases that worry you, and the systems you already pay for.
Platform
The whole product, explained properly.
Six pieces that work as one agent: how it sounds, what it knows, how it behaves, how it books, where it shows up, and what it hands off to you.
~700ms
Median voice latency
9
Channels, one brain
42s
Missed call to booked
99.9%
Trailing 12-month uptime
Natural Voice Engine
A voice that holds up when a caller is annoyed
Sub-second turn-taking, interruption handling and a filler-voice naturalness that survives a sceptical first impression.
- ~700ms median latency. p95 stays under 1.2s, which is the point at which a conversation stops feeling like a machine and starts feeling like a call.
- Handles interruption. Callers talk over each other constantly. The agent stops, listens, and answers what was actually asked.
- Reads tone, not just words. An irritated caller gets acknowledged instead of processed. It is the difference between a booking and a hang-up.
- Transferable at any moment. Warm-hands-off to your team with the full transcript attached. Never a dead end.
Voices are pre-cleared and consistent across every deployment, so a client calling your Austin clinic and your Montreal clinic hears the same person.
Module 01
Natural Voice Engine
~700ms median latency
p95 stays under 1.2s, which is the point at which a conversation stops feeling like a machine and starts feeling like a call.
Handles interruption
Callers talk over each other constantly. The agent stops, listens, and answers what was actually asked.
Reads tone, not just words
An irritated caller gets acknowledged instead of processed. It is the difference between a booking and a hang-up.
Transferable at any moment
Warm-hands-off to your team with the full transcript attached. Never a dead end.
Knowledge Base
Everything your staff knows, taught once
Pricing, services, contraindications, insurance, aftercare. Feed it your real material and it stops being a generic bot.
- Your fee schedule, not a guess. It answers with the numbers your business actually charges, and says "let me check" rather than inventing a price.
- Teach it once, it stays correct. Update a document and every channel — phone, chat, WhatsApp, SMS — reflects the change immediately.
- Knows what it cannot answer. Anything outside the source material escalates rather than improvises. This is the most important line in the product.
- Unlimited scope. Unlimited pages, unlimited documents, no per-question billing.
Most teams load a menu, a price list and an aftercare PDF in the first session. The knowledge base is the part that gets better every week once it's running.
Module 02
Knowledge Base
Your fee schedule, not a guess
It answers with the numbers your business actually charges, and says "let me check" rather than inventing a price.
Teach it once, it stays correct
Update a document and every channel — phone, chat, WhatsApp, SMS — reflects the change immediately.
Knows what it cannot answer
Anything outside the source material escalates rather than improvises. This is the most important line in the product.
Unlimited scope
Unlimited pages, unlimited documents, no per-question billing.
Conversation Flows
Your edge cases, mapped before launch
Every business has the awkward call — the refund, the complaint, the insurance question nobody trained anyone for. Those get written down first.
- Branching logic. Route by location, provider, service, or anything else your business actually decides on.
- Escalation rules you set. Which calls always reach a human, and within what time. Clinical, distressed and complaint calls are never automated by default.
- Handover with context. When it escalates, your team gets the transcript, the caller detail and what was already promised — so nobody restarts the conversation.
- Tested against your calls. We replay your real call history through the flow before go-live.
Setup is not a generic template plus your logo. Two to three hours with a success manager, and the flow is written around the calls you actually receive.
Module 03
Conversation Flows
Branching logic
Route by location, provider, service, or anything else your business actually decides on.
Escalation rules you set
Which calls always reach a human, and within what time. Clinical, distressed and complaint calls are never automated by default.
Handover with context
When it escalates, your team gets the transcript, the caller detail and what was already promised — so nobody restarts the conversation.
Tested against your calls
We replay your real call history through the flow before go-live.
Scheduling
It books the appointment, not just the intention
Reads real availability, offers two concrete times, holds the slot, and writes the booking into the system your team already uses.
- Real availability, not a guess. It reads the actual calendar — including provider schedules and blocked time — rather than offering a generic slot list.
- Confirm, remind, re-confirm. Confirmation on booking, a reminder before the appointment, and a release of the slot if they cannot make it.
- Reschedule without friction. The move-a-booking call is the most common one your front desk handles. Now it takes forty seconds.
- Waitlist backfill. Cancellations go straight back to the waitlist instead of sitting empty.
Median time from a missed call to a confirmed, calendared appointment is 42 seconds end to end.
Module 04
Scheduling
Real availability, not a guess
It reads the actual calendar — including provider schedules and blocked time — rather than offering a generic slot list.
Confirm, remind, re-confirm
Confirmation on booking, a reminder before the appointment, and a release of the slot if they cannot make it.
Reschedule without friction
The move-a-booking call is the most common one your front desk handles. Now it takes forty seconds.
Waitlist backfill
Cancellations go straight back to the waitlist instead of sitting empty.
Omnichannel
One agent, everywhere a customer can reach you
Phone, web chat, WhatsApp, Instagram, Messenger and SMS — the same knowledge and the same escalation rules on every channel.
- Nine channels, one brain. A caller at 2am and an Instagram DM at 9am get the same accurate answer.
- Multilingual. English, Spanish, French and more. It switches mid-conversation when the customer does, without dropping the thread.
- Two-way SMS. Reminder and backfill sequences that actually stop when someone replies STOP.
- Context carries across. A DM that becomes a booking that becomes a phone call keeps one continuous thread.
This is the part most competitors leave out. A business that answers Instagram well but lets the phone ring has not solved the problem.
Module 05
Omnichannel
Nine channels, one brain
A caller at 2am and an Instagram DM at 9am get the same accurate answer.
Multilingual
English, Spanish, French and more. It switches mid-conversation when the customer does, without dropping the thread.
Two-way SMS
Reminder and backfill sequences that actually stop when someone replies STOP.
Context carries across
A DM that becomes a booking that becomes a phone call keeps one continuous thread.
Integrations & CRM
It closes the loop in the systems you pay for
Every conversation lands in your CRM with the transcript, the intent and the outcome attached — not in a dashboard nobody opens.
- Native to major platforms. Google Calendar, Calendly, Jane, Vagaro, Nextech, Shopify and most CRMs connect without custom work.
- Custom via API or webhook. If it has an API or even a CSV export, we can write into it.
- Transcript attached. The transcript is part of the record, not a separate artefact you have to go and find.
- Reporting that matches reality. Booked, recovered and escalated — the three numbers that tell you whether it is working.
See the full catalogue on the integrations page, including what each plan includes.
Module 06
Integrations & CRM
Native to major platforms
Google Calendar, Calendly, Jane, Vagaro, Nextech, Shopify and most CRMs connect without custom work.
Custom via API or webhook
If it has an API or even a CSV export, we can write into it.
Transcript attached
The transcript is part of the record, not a separate artefact you have to go and find.
Reporting that matches reality
Booked, recovered and escalated — the three numbers that tell you whether it is working.
Getting live
From first call to live in about nine days.
Setup is not a generic template with your logo on it. Here is the actual sequence.
02
Flow and voice setup
We map your real call history into a conversation flow and configure the knowledge base from your existing material.
03
Replay testing
Your actual past calls are run through the agent before it ever touches a live caller. You approve the transcripts.
04
Go live in shadow mode
The agent handles live calls with your team listening in, and can hand off on any call while you get comfortable.
05
Optimise and report
Weekly review of recovered bookings, escalations and anything the agent got wrong. The flow improves from there.
Edge cases
What happens when the call is not normal.
Most answering services fall over at exactly the same three moments. These are ours.
The caller is distressed
Stop booking. Acknowledge, get a human on the line, and stay on until they do. These are excluded from automation by default.
The answer is not in the knowledge base
It says so. An agent that guesses about your clinical or pricing specifics is worse than one that says “let me get someone”, because you find out at the worst moment.
The caller wants a human immediately
Transferred on request, with the transcript and everything already promised attached, so nobody restarts the conversation.
Two people call about the same slot
Availability is read at booking time, not cached. The second caller gets the next real slot rather than a confirmation for a time that is already gone.
Someone complains
Escalated immediately with the full transcript. Complaints are a human job from the first word — there is no flow we recommend automating.
The caller switches language
It follows them without restarting, and the conversation continues in one thread rather than dropping back to the opening script.
Reference
Platform at a glance
The short version, if you have already read the rest and just want the table.
Voice
ElevenLabs-grade voices, ~700ms median latency, interruption handling and warm transfer.
Knowledge
Unlimited documents trained on your fee schedule, policies and aftercare.
Flows
Branching logic, escalation rules and handover with full context.
Scheduling
Real availability, confirmations, reminders, reschedule and waitlist backfill.
Channels
Voice, web, WhatsApp, Instagram, Messenger, SMS and email — one brain.
Close-out
Transcript, intent and outcome written into your CRM automatically.